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As business needs evolved, the Loop Team continued to collaborate with Pypestream to turn their support chatbot into a way to drive existing user growth and retention. Now this sophisticated and connected solution delivers both customer support and revenue. 93% 70%Automation containment rate~4K New device sales via Pypestream85% 53%Avg. CSAT with PypestreamIndustry:Retail and eCommerceOur Solution:Fully automated product recommendationTop 3 Use Cases deployed:Subscription ManagementPlace OrderProduct Recommendations âIncreased customer satisfaction, brand loyalty, and reduced costsFacing competition from tech-savvy startups such as Dollar Shave Club and Harry's, a leading razor manufacturer introduced an online direct-to-consumer (DTC) subscription service. Realizing that this step alone wasn't sufficient to maintain their market position, they aimed to enhance their customer engagement beyond traditional methods, which led to a partnership with Pypestream. 33% Increase in purchases15% Increase in subscriptions140K+ Email requests managed via PypestreamIndustry:Quick Service RestaurantsOur Solution:End-to-end rapid issue resolutionTop 3 Use Cases deployed:Support Ticket ManagementOrder Issue ResolutionFAQsâResolving customer issues without escalationA global quick service restaurant company that owns some of the largest fast food brands in the world came to Pypestream in 2021 wanting to enhance the way they connected with customers. They needed a solution that would seamlessly balance customer inquiries and complaints while reducing the costs. This conglomerate was intent on setting their quick service restaurants apart from competitors. 313% ROI in less than a year20% Improvement in CSAT score over live agent$6 Saved per ticket handled in the solutionIndustry:Travel and HospitalityOur Solution:Digital TransformationTop 3 Use Cases deployed:Booking and payments
Omni-channel support
GenAI and NLUâDigital support for travelers anytime, anywhere. Gulf Air, an airline serving the Middle East, sought out Pypestream to provide a digital experience for its travelers that continued the companyâs history of innovation and differentiation. Pypestreamâs solution for Gulf Air provides an omni-channel experience that increases call deflection, drives higher customer satisfaction, and facilitates customer transactions automatically.